Question 1

DHP Boxes quality guarantee and damage policy. What to do if your custom packaging boxes arrive damaged—inspection process, claim procedure, and resolution.

Accepted Answer

DHP Boxes takes full responsibility for any damage caused by inadequate factory packaging. We follow a clear, documented process for resolving shipping damage issues. What to Do If Boxes Arrive Damaged Inspect upon delivery — Check the outer cartons for visible damage before signing for the shipment Document the damage — Take clear photos of damaged outer cartons and any affected boxes Contact us immediately — Email photos and a description of the damage within 48 hours of delivery We assess and resolve — We review the evidence and provide a resolution: replacement production, partial refund, or credit toward future orders Our commitment: We reinforce all shipments with corner protectors, protective wrapping, and pallet strapping to minimize transit damage. In our experience, damage rates are below 0.5% of shipped units. For damage caused by the shipping carrier (rough handling, accidents), we assist with the insurance claim process. We recommend adding shipping insurance for high-value orders—please request this when placing your order. Received damaged boxes? Contact us immediately for assistance.Contact Us

Question 2

Yes, DHP Boxes provides shipment tracking for all custom packaging orders. Track your box order via sea freight, air freight, or express courier with real-time updates.

Accepted Answer

Yes, all DHP Boxes shipments include tracking. You receive tracking information as soon as your order leaves our factory. Tracking by Shipping Method Express courier (DHL/UPS/FedEx): Real-time tracking with estimated delivery date, updated at every scan point Air freight: Airway bill (AWB) number for tracking via airline cargo systems and freight forwarder portals Sea freight: Bill of lading (B/L) number and container number for tracking via shipping line websites and port systems What you receive: After shipment, we email you the tracking number, carrier name, tracking link, and estimated delivery date. You can monitor your shipment from departure to final delivery. For sea freight shipments, we also provide vessel name, estimated departure date, and estimated arrival date at the destination port so you can coordinate customs clearance and inland transportation. Ready to ship? Contact us with your order details.Contact Us

Question 3

How DHP Boxes ships custom packaging internationally: air freight, sea freight, express courier options, delivery times, and packaging protection methods.

Accepted Answer

DHP Boxes ships custom packaging orders worldwide through three shipping methods: sea freight (most economical), air freight (faster), and express courier (fastest for samples). Shipping Methods Comparison Sea freight — 15–30 days | Most cost-effective for bulk orders | Suitable for orders 1+ cubic meter Air freight — 5–10 days | Balanced speed and cost | Suitable for medium-volume orders Express courier (DHL/UPS/FedEx) — 3–7 days | Fastest option | Best for samples and small orders How We Protect Your Boxes During Transit Each box individually wrapped in poly bag or tissue paper Packed in reinforced master cartons with corner protectors Pallets wrapped with protective film and secured with strapping Desiccant packets included for moisture-sensitive materials We handle all export documentation: Commercial invoice, packing list, bill of lading/airway bill, certificate of origin, and any destination-specific documentation requirements. Shipping costs are calculated based on volumetric weight (dimensional weight) or actual weight, whichever is greater. We optimize box packing to minimize volumetric charges. Our logistics team has extensive experience exporting to the USA, EU, UK, Australia, Canada, and Middle East, managing customs clearance requirements for each destination. Need a shipping estimate? Share your destination for a logistics quote.Contact Us

Question 4

Yes, our product specialists will promptly notify you of any changes to your order, and you will receive a shipping notification after production is complete.

Accepted Answer

Yes, our product specialists will promptly notify you of any changes to your order, and you will receive a shipping notification after production is complete.

Question 5

Yes, we can accommodate shipping to multiple destinations. Whether you need your products delivered to different stores, warehouses, or directly to customers, we can arrange split shipments according to your requirements.

Please provide the full list of addresses, along with the quantity for each location, so our logistics team can prepare an accurate shipping plan and ensure timely delivery.

Accepted Answer

Yes, we can accommodate shipping to multiple destinations. Whether you need your products delivered to different stores, warehouses, or directly to customers, we can arrange split shipments according to your requirements.Please provide the full list of addresses, along with the quantity for each location, so our logistics team can prepare an accurate shipping plan and ensure timely delivery.

Question 6

That depends on the situation. If they are all in the same packaging, they can be shipped together. If multiple packaging options are needed, or if you need to ship in bulk urgently, they will be shipped separately.

Accepted Answer

That depends on the situation. If they are all in the same packaging, they can be shipped together. If multiple packaging options are needed, or if you need to ship in bulk urgently, they will be shipped separately.

Question 7

We will pack the boxes with strong 5-layer K-K corrugated cartons, and protective corners will be installed on the cartons. For magnetic foldable boxes and heavy boxes, double outer cartons will be used to secure the box shipment.

Accepted Answer

We will pack the boxes with strong 5-layer K-K corrugated cartons, and protective corners will be installed on the cartons. For magnetic foldable boxes and heavy boxes, double outer cartons will be used to secure the box shipment.

Question 8

Air shipping, sea shipping, and train shipping can be used to ship your boxes. DDP(door-to-door, including tax paid) can also be supported for you if you are a small business. You just need to sit home and wait for the boxes to arrive.

Accepted Answer

Air shipping, sea shipping and train shipping can be used to ship your boxes. DDP( door to door including tax paid) can be also supported for you if you are a small business. You just need to sit home and wait for the boxes to arrive.

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